FAQ

WHAT ARE YOUR SHIPPING OPTIONS?

Mei Vintage ships orders within the USA and U.S. territories via USPS and FedEx. We strive to pack and ship orders the same day for in-stock items. Please allow 3–7 business days for delivery — a tracking number will be emailed with your shipping confirmation. Free domestic shipping is available on orders over $100 via USPS. We ship to Canada via Air Mail. Residents of Hawaii and Alaska are charged the same flat shipping rate as the contiguous 48 states — no extra fees. All orders shipped to California addresses are subject to applicable CA sales tax. Shipping and handling charges are non-refundable. For rush shipping requests, email meivintage5@gmail.com and we will do our best to accommodate you.

CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Yes — within a couple of hours of placing your order we can make changes or cancel it, as long as it hasn't shipped yet. Please email us as soon as possible and we will do what we can!

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! International shipping is available at checkout. Shipping and handling typically ranges between $20–$30 USD and ships via DHL or FedEx. After you place your order, we will contact you by email to confirm the final shipping cost. For orders of 3 or more items, international customers must contact us for a shipping quote before ordering. Shipping insurance is available upon request for an additional charge. Please allow 5–7 business days for international delivery.

Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient. Mei Vintage has no control over these charges and cannot predict their amount. Once your order has been handed to the carrier, risk of loss and title transfer to you. If you refuse a shipment, you are responsible for all original shipping charges, return shipping costs, and any customs or duties incurred in both directions — these amounts will be deducted from your merchandise refund.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay, and Afterpay.

WHAT IS AFTERPAY AND ARE THERE ANY UPFRONT FEES?

Afterpay is a buy-now, pay-later service that splits your purchase into four equal, interest-free installments. It is a free service — no upfront fees are charged to you. Your order ships on our standard timeline; there is no delay due to using Afterpay.

HOW DOES THE AFTERPAY PAYMENT SCHEDULE WORK?

Your first payment is due at the time of purchase. The remaining three payments are automatically charged every two weeks to your chosen payment method. You can log in to your Afterpay account at any time to view your payment schedule or make early payments. For more details, visit the Afterpay Payments FAQ.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We want you to love your purchase. Returns and exchanges are accepted within 7 days of delivery. Items must be unused and returned in their original condition with original packaging intact. You are responsible for return shipping costs, and we recommend using a trackable carrier — we cannot be responsible for lost return packages. Sale items, custom orders, and sample sale items are final sale and not eligible for return or exchange.

Returns are typically processed within 48 hours of receipt. We will refund the purchase price of the item; original shipping charges are non-refundable.

For exchanges, please contact us at meivintage5@gmail.com before sending your item back to receive an Exchange Authorization. Exchanges sent without prior authorization may be refused.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Because our items are handcrafted in small batches, popular pieces do occasionally sell out. If an item you ordered is unavailable, we will notify you by email and offer alternatives or the option to cancel. You will never be charged for an item that cannot be shipped — we do not bill your card until your order is ready to ship.

I'D LIKE TO CARRY YOUR PRODUCTS IN MY STORE. HOW DO I PLACE A WHOLESALE ORDER?

We'd love to hear from you! Contact us at meivintage5@gmail.com or call (424) 234-8126. When requesting our line sheet, please include your name, email, phone, store name, address, website (if applicable), and the brands you currently carry.

WHERE ARE YOUR PRODUCTS MADE?

All Mei Vintage handbags are designed and crafted in sunny Southern California. Our leather comes from a combination of recycled, new, and overstocked hides sourced within the United States. Each bag is handcrafted in small batches right here in California.

HOW DO I CARE FOR MY BAG?

To clean, gently wipe with a damp cloth and allow to air dry. For stains, professional leather cleaning is recommended. For full leather care tips, visit our Leather Care page.

Have more questions? Email us at meivintage5@gmail.com— we're happy to help!

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